Privacy Policy
Last updated: 18 September 2025
Haus of BAM Coaching
Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have. Please contact us if you require this in a different format.
1. Information We Collect
From coaching clients:
-
Contact details (name, email, phone).
-
Personal details you share in sessions (like goals, challenges, or reflections).
-
Payment information:
-
Card payments are processed securely by third-party providers; we do not store your full card details.
-
Bank transfers show account details within our secure banking app only; these details are not exported, shared, or stored elsewhere.
-
Session recordings (video and/or audio) - only if you agree to it in advance.
From website visitors:
-
Basic usage data (like pages visited, device type, browser).
-
Cookies or similar tools that help us understand website traffic or improve your experience.
-
Contact details if you fill out a form, sign up for updates, or book a call.
2. How We Use Your Information
We use your information to:
-
Deliver and improve our coaching services.
-
Communicate with you about sessions, resources, or updates.
-
Process payments and manage scheduling.
-
Share recordings with you if requested or agreed.
-
Maintain website functionality and understand visitor activity.
-
Meet legal or regulatory requirements.
We never sell your information to outside parties.
3. Confidentiality in Coaching
What you share in coaching sessions is confidential. Exceptions are:
-
If required by law (for example, safety concerns or a court order).
-
If you give clear permission to share with someone else (e.g. another professional).
-
If recordings are made, they will only be used for the purpose you agreed to (such as personal review, progress tracking, or training purposes).
4. Data Storage and Security
-
Information is stored using trusted, secure platforms.
-
Recordings, if made, are stored securely and only accessible to you and your coach (unless you give written permission otherwise).
-
While we take strong steps to protect your data, no system is 100% risk-free.
5. Your Rights
You can:
-
Ask what information we hold about you.
-
Request corrections or updates.
-
Withdraw consent for recordings at any time (future sessions won’t be recorded, and past recordings can be deleted unless legally required to keep them).
-
Request that we delete your personal data, unless we must retain it for legal or accounting purposes.
6. Third-Party Services
We may use services such as payment processors, scheduling platforms, video call software, email services, and website analytics tools. Each has its own privacy practices, which we encourage you to review.
7. Cookies & Online Tracking
Our website may use cookies or similar tools to:
-
Keep the site running smoothly.
-
Understand traffic patterns.
-
Improve user experience.
You can adjust your browser settings to refuse cookies or alert you when they’re being used.
8. Updates to This Policy
We may update this policy from time to time. The most current version will always be available on our website.
9. Contact
If you have any questions about this policy or your data, contact us at:
Haus of BAM Coaching